It cannot be denied that Second Life can have a high learning curve. Even residents who have been on-line for years may still need help with skills they don't normally use. Thankfully there are any number of free tutorials and classes available both in Second Life and on the web.
NCI - New Citizens Inc. "Designed primarily for new residents, but open to all, NCI offers in-person advice from our team of NCI Helpers and NCI Land Officers classes, contests and social events, interactive tutorials, freebies, help notecards and landmarks, sandboxes for building, a new residents mall, Ginny Gremlin park, games, and newsstands with free in-world publications."
(http://wiki.secondlife.com/wiki/New_Citizens_Incorporated)
NCI's Class & Event Web Site
SLURLs to the NCI sites. An SLURL is a link on a normal web page that (when pressed & SL is open on your computer) opens up a LM (landmark) that will teleport you to a Second Life Location.NMC (New Media Consortium)
NMC is an international not-for-profit consortium of learning-focused organizations dedicated to the exploration and use of new media and new technologies.
Please feel free to add and update this list!